Accessibility Statement

At Cambridge University Press & Assessment (‘Cambridge’), we want everyone visiting the English Shop to feel welcome and able to access the site with ease.
We are committed to making the English Shop as accessible as possible. We follow the Web Content Accessibility Guidelines (WCAG) 2.2, which set standards for making digital content accessible to people with disabilities and usable for everyone. The guidelines include three levels of conformance (A, AA and AAA). The aim for the English Shop is level AA and we are currently actively working on implementing the guidelines.
We also work to ensure compliance with relevant accessibility legislation where applicable and above all seek to consider the customer's experience at the heart of everything we design.

Our Approach

The English Shop follows a mobile-first design approach to ensure accessibility and usability across all device types. The site is fully responsive, adapting to desktop, tablet, and mobile devices. Accessibility testing is performed on a range of devices and browsers to maintain a consistent experience. We also review and improve accessibility as part of our ongoing design and development process. 

Platform Accessibility / Features 

The English Shop has been designed and developed with accessibility in mind. We aim to provide a consistent and usable experience for all users, including those relying on assistive technologies.

The site includes the following accessibility features:

  • Consistent layout and navigation: Pages follow a predictable structure and visual hierarchy, helping users find information and perform actions more easily.
  • Keyboard navigation for major interactive elements, with visible focus indicators to help users track their position on the page.
  • Screen reader support: The English Shop is compatible with major screen readers. Key site elements, including navigation menus, product listings, and forms, have appropriate labels and landmarks.
  • Form accessibility: Input fields, buttons, and error messages are properly labelled to support clear guidance when completing forms.
  • Text resizing and zoom: The site supports browser zoom up to 400%, with most content remaining readable and functional. Some layouts are being refined to further improve reflow at higher magnifications.
  • Skip links for main content: Users can quickly jump to the main content of each page to streamline navigation.
  • Responsive design: The site adapts to different screen sizes, making it accessible on desktop, tablet, and mobile devices.
  • Video content: Where video content is provided, playback controls and captions are included to support accessibility for users with hearing or motor impairments.
  • Alt text for images: Some images on the site include descriptive alternative text to support screen reader users.

Product Accessibility Information 

Products available in the English Shop include accessibility information where available. This may include details about available formats, accessibility features, or known accessibility limitations. 

Non-Accessible Content (Known Limitations)

The English Shop is designed with accessibility in mind and aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. While many accessibility features are in place, some areas may not yet fully conform. We are actively addressing accessibility issues as part of our ongoing work, and this statement will be updated as improvements are released.

Third-Party Content

The English Shop may include third-party content or tools, such as external components or surveys, which might not fully conform to WCAG 2.2 AA standards. While providers aim to follow accessibility best practices, we do not have full control over these external elements.

Browser and Mobile Support

The English Shop is optimised for modern browsers, including: 

  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari

It is responsive, adapting to different screen sizes and orientations on desktop, tablet, and mobile devices. 

Screen Reader Compatibility

The platform has been optimised for the following screen reader and browser combinations:

Desktop screen readers:

  • VoiceOver with Safari (macOS)
  • NVDA with Chrome
  • JAWS with Chrome

Mobile screen readers:

  • VoiceOver with iOS (iPhone/iPad)
  • TalkBack with Android

Reporting Accessibility Issues

If you encounter any accessibility barriers or have suggestions for improvement in using the English Shop, please contact us through our Contact Us form, and we will respond as soon as we can.

Accessible Content Requests

If you require an alternative format of a book or ebook due to a reading or print impairment, please submit a request via our Accessibility Request Form. We will review your request and provide the content in an accessible format where possible.

How We Test This Website

The English Shop undergoes regular accessibility reviews by internal teams and has been assessed by external accessibility specialists. Testing includes:
  • Navigating the site using keyboards and screen readers on desktop and mobile
  • Checking color contrast, zoom, and content reflow
  • Automated accessibility scans and browser/device compatibility checks
  • User testing with people with differing disabilities using a range of adaptive technologies
Future accessibility audits will be scheduled as part of our ongoing improvement plan.
This statement was last reviewed and updated on 26 November 2025.